We offer fast and reliable delivery with local shipments arriving in 1-2 business days. For international destinations, delivery typically takes 3-7 business days depending on customs clearance. Expedited shipping options are available for urgent shipments.

Every shipment comes with real-time tracking. Simply enter your tracking number on our website’s tracking portal or download our mobile app for push notifications on your shipment’s status and estimated delivery time.

Yes, we offer professional packaging services at all our locations for a nominal fee. Our packaging experts will ensure your items are properly secured. Alternatively, you may use your own packaging if it meets our safety standards.

All shipments include basic liability coverage at no extra cost. For valuable items, we recommend purchasing additional insurance during booking for full replacement value protection.

International shipments require:

• Completed commercial invoice

• Customs declaration form

• Copy of sender/receiver IDs

• Any product-specific certificates

Our team can guide you through the documentation process.

You may cancel any shipment free of charge within 1 hour of booking. For changes to recipient details or delivery address, please contact our support team immediately as additional fees may apply for modifications.

In the rare event of loss or damage:

1. File a claim within 48 hours of delivery (or expected delivery date)

2. Provide supporting documentation

3. Our claims team will investigate and resolve within 5 business days

We accept all major credit cards (Visa, Mastercard, Amex), PayPal,Apple Pay,Zelle and bank transfers. Corporate accounts may qualify for net-30 payment terms upon approval

Yes, we provide customized solutions for business clients including:

• Volume discounts

• Dedicated account managers

• API integration

• Consolidated billing

Contact our corporate team at info@eliteship.online to discuss your business needs.